Privacy policy

Privacy Policy

Last updated: October 1, 2025

The FitNest Inc. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The FitNest Inc. is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details: name, address, billing/shipping address, phone number, and email address.

  • Financial information: credit/debit card details, payment confirmation, and other transaction details.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction information: items viewed, placed in your cart, added to a wishlist, purchased, returned, exchanged, or canceled.

  • Communications: details you provide when contacting us (including questionnaires, intake forms, customer support inquiries).

  • Device information: browser, network, device identifiers, and IP address.

  • Usage information: interaction with the Services, including navigation and activity history.

Personal Information Sources

We may collect information:

  • Directly from you: when you create an account, fill out forms or questionnaires, make a purchase, or contact us.

  • Automatically: through cookies and similar technologies.

  • From service providers: when third parties collect or process data on our behalf.

  • From partners or third parties: for example, advertising or marketing partners.

How We Use Your Personal Information

Depending on your interaction with the Services, we may use your personal information to:

  • Provide, tailor, and improve the Services: including order processing, shipping, returns, managing accounts, customizing programs, and personalizing your experience.

  • Marketing and Advertising: send updates, promotions, text messages, and newsletters (with your consent); display online ads based on activity.

  • Security and Fraud Prevention: authenticate accounts, secure payments, detect fraud, and protect our users and Services.

  • Communicate with you: provide customer support, respond to inquiries, and maintain our business relationship with you.

  • Legal compliance: meet obligations under law, respond to legal processes, or enforce our policies.

How We Disclose Personal Information

We may share your information:

  • With Shopify, vendors, and service providers (e.g. payment processors, shipping partners, IT management, customer support).

  • With business and marketing partners for advertising (in accordance with privacy laws).

  • When you consent or direct us to (e.g. shipping providers, social logins).

  • With affiliates or as part of a business transaction (e.g. merger or restructuring).

  • To comply with legal obligations or enforce our rights.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and its affiliates, who may process data in other countries.

Shopify may use your information for features that enhance merchant services, including personalized advertising. For details on Shopify’s practices and to exercise rights related to data processed by Shopify, visit the Shopify Consumer Privacy Policy or Shopify Privacy Portal.

Third-Party Links

The Services may include links to third-party websites or social media platforms. We are not responsible for their privacy or security practices. Please review their policies before sharing your information.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention

While we take reasonable precautions to protect your data, no method of transmission or storage is completely secure. We retain your personal information only as long as necessary to:

  • Maintain your account,

  • Provide the Services,

  • Fulfill legal obligations,

  • Resolve disputes, and

  • Enforce contracts or policies.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Right to Access/Know: request a copy of personal data we hold.

  • Right to Delete: request deletion of your data.

  • Right to Correct: request correction of inaccurate information.

  • Right of Portability: request transfer of your data to another provider.

  • Right to Opt Out of Sale/Sharing: opt out of targeted advertising or certain disclosures.

  • Communication Preferences: unsubscribe from promotional emails or reply “STOP” to opt out of text messages.

For UK/EEA residents, you may also have rights to:

  • Object to or restrict processing,

  • Withdraw consent,

  • Lodge complaints with a supervisory authority.

To exercise these rights, contact us at info@thefitnest.ca.

International Transfers

Your information may be transferred, stored, and processed outside of your country of residence. If transferred outside the EEA/UK, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date. Continued use of our Services after changes indicates acceptance.

Contact Us

For questions about this Privacy Policy, or to exercise your rights, contact us at:

The FitNest Inc.
📧 info@thefitnest.ca

For purposes of applicable data protection laws, we are the data controller of your personal information.